Shipping Policy
Ordering
Online orders are processed Monday-Friday 10:00 am – 3:00 pm EST. Please allow 3 to 5 business days for your order to be processed and shipped.
Upon placing an order, you will receive an order confirmation email. This email is to confirm that we have received your order and it is being processed.
In the event that one or more items from your order are unavailable, we will contact you to offer an alternative item or to cancel the order.
Once your order is shipped, you will receive a second email with a Canada Post tracking number.
**COVID-19 Update**: We are currently offering free shipping on all orders over $75. Free shipping will be applied automatically upon checkout. Please allow longer processing and shipping times for your orders. Local orders may select curbside pickup.
Free Shipping
Readi Set Go offers free shipping within Canada on all qualifying orders with a total value of $75.00 CAD or more before taxes and after any discounts. Oversized items do not qualify for free shipping. Unfortunately, we are unable to offer free shipping to Newfoundland and Labrador, Nunavut, Yukon, and the Northwest Territories at this time. Orders shipping internationally are not eligible for free shipping.
Customers are responsible for all shipping charges of returned orders including orders qualifying for free shipping. Initial shipping charges will not be refunded to the customer if the returned order falls under $75 before tax or any discounts. Free shipping is only available for orders that stay over $75. Therefore, upon returning items that qualified for free shipping, you will be refunded the value of the item minus the shipping costs.
Return to Sender
Customers are responsible for providing correct shipping and billing information when placing their orders. We will do our best to confirm addresses, but in periods of high volume or rush, Readi Set Go may not be able to offer this service.
Packages with incorrect addresses may automatically be sent back to Readi Set Go by shipping providers. In that case, they may be mailed again at customers request and expense.
Shipping Methods
We use Canada Post Expedited Parcel Service for shipping in Canada and the USA, and International Parcel-Air for shipping in the rest of the world. If you have any special shipping instructions or requests, be sure to note them in the comments box in the shipping section of checkout.
Shipping Rates
Shipping rates are determined by region and will be automatically generated at checkout. Our rates include insurance coverage, tracking information, and fuel surcharges. HST will be applied to all shipping charges. Oversized items are subject to a surcharge which will be displayed at checkout. All products to which a surcharge applies are clearly marked on their product page. The following is a list of estimated shipping rates.
Canada
Ontario: $9.50
Quebec: $12.00
Manitoba, Saskatchewan: $13.50
Newfoundland/Labrador, Nova Scotia, Prince Edward Island, New Brunswick: $14.00
Alberta, British Columbia: $15.00
North West Territories, Yukon Territory: $29.00
Nunavut: $40.00
USA
Continental USA: $20.00
Other locations
Please contact us at [email protected]
International Shipments
Readi Set Go will not be held responsible for orders held at customs. Cross-border shipments may incur customs duties and/or brokerage fees. These charges (if applicable) are the sole responsibility of the purchaser and will under no circumstances be incurred by readisetgo.ca. Likewise, any customs duties or brokerage fees applied to international returns will be the responsibility of the returner.